Contact information
💙 We’re here to help! Our support team usually replies within 24 hours.
🚚 Need to track your order?
📲 We send tracking details via WhatsApp once your parcel is handed to the courier.
Your WhatsApp message contains your AWB (tracking) number and a direct link to follow your order in real time.
👉 Go to Track My Order (from our menu or homepage).
📩 Didn’t get a WhatsApp message?
No worries 🙌 We’ll fetch your tracking details for you. Just email us with:
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👤 Name
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📱 Phone number (used at checkout)
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🧾 Order number (if available)
✉️ Email: asnora@mailbox.org
ℹ️ Before you write to us
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⏱ Processing time: Tracking is usually shared within 24–48 hours after order confirmation.
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📦 Delivery window: Most orders arrive within 5–7 business days, depending on your location.
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🔗 eKart shipments: You can also track using the eKart link on our Track My Order page.
⚠️ Please avoid sending duplicate emails for the same query so we can assist you faster.
💙 Your order is safe, secure, and on its way — we’ll keep you updated until it’s delivered! 🎉
❓ General Queries
Have a question about a product, delivery, or anything else? 💬
Feel free to reach out — we love hearing from you!
✉️ Email: asnora@mailbox.org
When writing to us, please include as many details as possible so we can assist you quickly.
Examples of general queries we can help with:
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🛒 Questions about our products
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💳 Payment or checkout issues
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🏠 Updating your delivery address (before shipping)
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📦 Clarifications about shipping and delivery